Shipping Policy
Thank you for shopping with Akeso / NXT Water.
As you already know, one of the major keys to staying safe during a pandemic is acting fast. We fully understand this and how important it is for our customers to have quick access to their delivery.
This is why we at Akeso have taken it upon ourselves to create a platform that is easy to use and gets you your water quickly.
We have warehouses located in Los Angeles. All of our inventory is managed by TruTrace.co and is saved within their blockchain verification technology.
Below are the terms and conditions that make up our shipping policy. Your acceptance of the terms of purchase means you agree to and understand the refund policy. Don’t hesitate to contact us with any questions. We can be reached at connect@akesowater.com:
Shipment Processing Time
All orders are typically processed within 1-2 business days (Monday - Friday). The shipping time is typically between 2 and 5 days. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
Shipment Cost
All subscription orders and one-time orders for 2+ cases within the US gets free shipping.
International Shipping
Currently we ship only to locations within the United States.
Shipment Confirmation and Order Tracking
You will receive an automatic confirmation email immediately after your purchase and the tracking number will be made available to you within 48 hours.
Damages
Akeso / NXT Water is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Returns
Our products carry a 30-day customer satisfaction guarantee. If you are not satisfied with AKESO, please email us at connect@akesowater.com. We will refund the purchase if we receive the unused portion of the product back within 30 days.
